Can you describe the storage facility?

Toy Storage is an affordable solution for your RV, trailer, boat, automobile, motorcycle, snowmobile and other recreational vehicle you call your 'Toy'. We have been in business for 15+ years and are experts in the storage business. Our facility offers over 58,000sq.ft. of indoor/covered storage for both heated and non-heated options. In addition to our indoor/covered storage we have outdoor storage space for over 450 toys! Our facility is equipped with 24/7 surveillance HD cameras including an advanced security system and main gate security. Our property has fencing/barriers at all perimeters of the property and your Toy will remain safe at all times with our care!  

Will I need to park my toy?

Renters do not have to park their own cars, RVs, trailers or boats with the exception of renters with 5th wheels will have to be able to park their own toy.

Do I need proof of insurance and ownership?

Yes, confirmation of insurance is expected as per the storage contact and for legal purposes.

When can I drop off my toy?

Summer Season: Drop-off is between April 14th - May 15th. We are open Friday, Saturday, Sunday from 8:30 am - 3:30 pm. 

Winter season: Drop-off is between September 15th - November 10th. We are open Friday, Saturday, Sunday from 8:30 am - 3:30 pm.

*Customers with in/out storage will have access to the storage facility 24/7.

Should I cover my toy?

Yes, you can cover your boat, motorcycle, trailer at the time of drop-off. For cars: our Staff will cover your car as long as a car cover is provided and left in the front seat of your vehicle.

Do you provide trickle charger service (battery tender)?

We have electrical outlets to set up trickle chargers to your battery. Please leave your trickle charger on the passenger seat of your car at the time of drop off. We charge $40 (cash payment at drop off) for the winter season for set up and electricity costs.  

How are payments processed?

Payments begin on the day your storage contract begins (ie. your requested move-in date). For example: If your move-in date selected is May 8th, your billing cycle will begin on May 8th, and the following monthly invoice will be on June 8th and so on. The reservation fee at the time of registration will be applied to your first months payment. Taxes are included in the reservation fee, as this is a deposit to hold your spot.

Can I pay by cash or cheque?

Yes! We accept Credit Card (preferred), cheque or cash provided you pay the remaining amount for the full season (6 months) at the time of drop-off. However, you must reserve your spot online using a credit card. The reservation fee will be subtracted from the total amount owed for your storage. 

Is my credit card information safe on the Toy Storage website.

Toystorageottawa.com is an https secured website, which provides an added level of security by authenticating and encrypting sensitive data, including your credit card information. Moneris is our third-party credit card processer, and is a leader in global payment processing.